SCN Autumn Elevate

Ryan Vet

The future of healthcare is changing quickly, and successful practices will need to evolve with it. This session explores how strong teams, smart use of technology, and a focus on the patient experience can help practices stay prepared for what’s next.

Brenda McNulty

Your patients are forming an opinion of your practice before anyone ever picks up an instrument. In this fun, interactive session, we’ll explore the patient experience through five familiar senses—sight, sound, smell, taste, and touch—and how small details can influence comfort, trust, loyalty, and referrals. Attendees will walk through the patient journey from arrival to check-out and complete a Five-Sense Patient Experience Audit to identify simple opportunities for improvement. You’ll leave with practical ideas and a fresh perspective on how to create a more memorable patient experience without an expensive remodel or luxury amenities. Because patients may not remember every detail of their appointment, but they will remember how your practice made them feel. It just makes perfect sense!

Lindsay Worthington

Your schedule is full, your team is busy, and production looks great on paper—so why doesn’t the money in the bank reflect it? In “Where’s All My Money?!”, we’ll uncover the operational gaps that can quietly impact profitability and cash flow, from inconsistent systems and policies to missed conversations and underutilized practice management software. Attendees will learn how clear systems, defined expectations, and team accountability can improve daily workflow and collections. We’ll also tackle the critical conversations leaders need to have before small problems become expensive habits. You’ll leave with practical strategies to identify where money may be slipping through the cracks and create a practice where the numbers finally reflect the work being done.

Tosha Gurley, CDA, DISIPC

Compliance is often taught as a list of rules to memorize, but rules alone don’t keep your team, patients, and practice safe. In this course, participants will examine the core OSHA standards that govern dental settings and how training, accountability, and structured systems work together to transform regulatory requirements into a living culture of safety. Safety by design will equip you with the understanding and practical tools to engineer dental compliance into everyday habits, creating a culture where safety is built into the practice, not bolted on before an inspection.

Amy Wood

Healthcare practices face compliance risks every day, and some can have serious consequences if overlooked. This session highlights five key areas every practice should understand and address to help protect the team, the practice, and the patients they serve.

Lois Banta

Great teams communicate with clarity, consistency, and purpose. This session explores how effective communication across the entire dental team can strengthen teamwork, improve the patient experience, and create a more connected, successful office.