Dayna Johnson, Certified Dentrix Trainer (Henry Schein One)

Description

Description\nYou welcome patients everyday through your front door, never even thinking that this might be the last time you see them. Why do so many patients slip out of your practice, never to schedule recommended treatment or their next recare visit? Let’s discover how to slam your back door shut and not only preserve patient retention, but increase it.\nStudies show that several factors influence a patient’s decision to leave their current provider and switch dental practices. Together, we can identify the different behaviors of our patients and implement best practices to keep them coming back year after year.

Learning Objectives

• Explain how generational differences play a role in decisions
• Apply tips for using your software to help build relationships with patients
• Give examples of verbal skills to help your team increase patient retention
• Name tools you can implement, starting today

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