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Len TauOffline

DMD
https://www.drlentau.com

Courses

Raving Patients: Get Visible, Get Credible, Get More New Patients

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Description

Word of mouth has always been the foundation for the acquisition of new patients by a dental practice but in our internet age, word of mouth is transformed because of reviews sites like Google, Yelp, and  Facebook. Online reviews are now one of the biggest ranking factors in a local search.

Being credible is only one piece of the puzzle though.  Your practice also needs to be found online when people are searching for a dentist near them. Are you at the top of the Google Map Pack? If not you are invisible and all of those great reviews are not doing you much good.

In this seminar,  Dr. Tau shares numerous tips and best practices to not only become credible but visible online. He will also discuss the system that has been tried and tested in his own office enabling him to take his practice to the next level simply by marketing his reputation.

Learning Objectives

1.

See why your practice may not be ranking as high as it could be

2.

Discuss ways in which patient reviews can manifest online

3.

Develop strategies for garnering positive patient reviews

4.

Review team training tips for garnering positive feedback

Details

  • Hands-on,
  • Lecture,

OMG I Got A Bad Review: What Do I Do?

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Description

Every dental practice has seen a patient leave a bad review online on Google, Yelp, Facebook or one of the other 120 websites that collect and republish feedback from your patients.  A perfect dental practice isn’t one with perfect reviews, it is one that deals with reviews perfectly.  One of the most common questions dentists and their teams have is what do they do when they receive a bad review from a patient.  Many feel like they are being attacked and their emotions vary from anger to embarrassment and perhaps some as even depression but don’t worry negative reviews are going to happen. The patient may be having a bad day, a team member said the wrong thing or the insurance did not pay as much as expected and thus the patient owed more than you anticipated.  One negative reviews isn’t going to shut down your practice, but the way you handle negative reviews will set the stage in moving forward and improving your practice’s customer service and online reputation.   In this seminar you will learn techniques to help you solve negative reviews and earn better reviews, increase production and get more new patients.

Learning Objectives

1.

Recognize Why It May Not Be the Best Decision to Respond to A negative review

2.

How to monitor and manage your online reputation?

3.

How to handle negative reviews?

4.

How to create systems in your office to get patients to leave feedback for you?

Details

  • Lecture,

Help on Yelp and Other Ways To Market Your Reputation

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Description

Word of mouth has always been the foundation for the acquisition of new patients by a dental practice but in our internet age, word of mouth is transformed because of reviews sites like Yelp, Google, Facebook, Healthgrades and dozens of others.

Practices must have a plan in place to establish, promote, manage and monitor a positive reputation online. Positive reviews will drive business to your practice while negative reviews turn potential patients away.

A bad customer experience which goes unresolved can lead to a bad reputation and thus lost revenue. Many dentists don’t know how to manage their reputation online. In this interactive, energized seminar, Dr. Tau shares numerous tips and best practices, as well as the system that has been tried and tested in his own office enabling him to take his practice to the next level simply by marketing his reputation.

 

Learning Objectives

1.

Know how social media fits into online reputation management

2.

Learn why your Yelp reviews may be getting filtered

3.

Learn how to generate positive reviews

Details

  • Lecture,

Don’t Sweat The Small Stuff

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Description

When you decided to become a business owner rather just “practicing dentistry” and either start from scratch or purchase an existing dental office did you realize that doing the dentistry was going to be the easy part while being the CEO of the office, running the day to day operations, managing your team amongst many other things was going to be the hard part.  It most certainly is and that is why dentistry is a very stressful career for many involved.  Len has successfully navigated practice purchase, ownership and now an upcoming retirement from Clinical Dentistry at the same time becoming the industry expert on online reputation marketing and running the dental division for Birdeye amongst many other things.  How did he do it…by not sweating the small stuff.  In this keynote address, Len will share his tips on dealing with some of the issues that many people deal with on a day to day basis as CEO of their office that can wreak havoc on your day and cause an even more stressful day.

Learning Objectives

1.

How to deal with stressful situations in the office

2.

Learn how to retire earlier than you thought you could

3.

How not to sweat the small stuff

Details

  • Keynote,
  • Lecture,

Skyrocket Your Case Acceptance Using Software

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Description

What separates high-earning doctors from the low-earning ones? There are many things, but one of the most important is case acceptance. You may be the best clinician with the most precise hand skills, but if you cannot articulate why patients should allow you to treat their dental needs, then your success in dentistry will be limited.  Nowadays there are many software technologies that are now available that will help you increase this acceptance.  Dr. Tau will review many of the available technologies that he uses in his practice that helps him achieve 85% case acceptance.  Don’t miss this high value class with pearls you can leave with and implement the next business day

Learning Objectives

1.

How to increase overall case acceptance

2.

What current technologies exist to improve your case acceptance

3.

What is the most important thing to offer to increase your case acceptance

4.

How your online presence plays a role in case acceptance

Details

  • Lecture,

Dominate Your Marketing Online

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Description

Marketing one’s practice online can take a lifetime to master and leave you very confused.  There are so many options to choose from when it comes to website design , paid advertising, online reviews and search engine optimization.  Topics like Facebook Funnels, how to respond to negative reviews and are you actually getting an ROI leave you scratching your head.   The first step to determining what to do is analyzing how your practice currently looks online, what your competition is doing and where you can improve.  In this seminar, Dr. Len Tau, a practicing dentist who has been helping his fellow colleagues navigate through the world of online marketing for over twelve years will take you on a journey to actually help you determine what needs improvement and where you can actually begin.

Learning Objectives

1.

Analyze one’s website to see if they violate some of the most common design elements

2.

See how one’s office ranks online

3.

Learn how to generate more online reviews

4.

Make sure you are actually getting return on investment in your current marketing plan

Details

  • Hands-on,
  • Lecture,
  • Workshop,

On-Demand Courses

The Art of the Sale

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The Art of 3rd Party Financing

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