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Judy Kay MausolfOffline

www.PracticeSolutionsInc.net

Courses

Communication Solutions Attitudes, Breakdowns & Conflict Resolutions

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Description

Communication is responsible for many things; and improving your communication techniques can result in a high-performing team and better patient relationships. Learning to elevate your communication will enable you to inspire open communication, prevent breakdowns, resolve conflict, and build trust and respect.

This course illuminates the skills needed to communicate positively and effectively with different and even difficult personalities. Discover formats to hold positive, effective, and efficient huddles and team meetings. Learn the steps to address and resolve conflict and establish protocols that eliminate gossip. Transform attitudes from toxic to tremendous, and ultimately create a positive environment, where every team member and patient looks forward to coming into the office.

Judy Kay, communications expert, will share how you can elevate the level of communication in your life. She believes that our personal experiences define our beliefs, opinions, and assumptions. Our unique outlooks are responsible for different expectations.

Learning Objectives

1.

• Learn verbal skills to communicate positively and effectively with difficult and different personalities.

2.

• Learn how to determine behaviors that inspire a culture of trust, respect, appreciation, and celebration.

3.

• Discover methods that turn attitudes from toxic to tremendous and address and resolve conflict.

Details

3 hours

Qualifies for CE

  • Lecture,

Delivering W.O.W. Service!

People Will Forget Everything Except How You Made Them Feel!

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Description

Research has shown that practices that build their office environment around serving the patient dominate the market, but customer service is often confusing, complex, and vague. It’s just not that simple. “I’m satisfied” means nothing in today’s world. Instead, your practice must be set apart from others in the area. You can help prospective and current patients understand why they should visit your office and not the office down the street by mastering the simple techniques behind the W.O.W. Patient Philosophy.

In this course, you will learn the principles that strengthen communication skills, your practice brand, and service standards. Judy Kay illuminates the patient decision making processes and outlines how to create lasting impressions and exceptional experiences, in addition to how to spot opportunities that create W.O.W. Touch Points.

Learn how to inspire your entire team to deliver W.O.W. service with more focus and passion!

Learning Objectives

1.

Learn processes for consistent handoffs and hygiene briefings that build value, loyalty and increase scheduling which ultimately affect the bottom line!

2.

Learn techniques to make W.O.W. first and lasting impressions, branding that builds loyalty and 5 service concepts to create W.O.W. patient experiences!

Details

3 hours

Qualifies for CE

  • Lecture,

R.I.S.E. to Success!

Systems and Strategies That Build High Performing Teams!

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Description

Success is measured by a healthy bottom line, a united leadership front, and a cohesive team. Building a high-performing team is a necessary step for enabling success in your business. Success is also a feeling of working in an environment you enjoy and knowing you’ve done your best at the end of the day.

In this course, Judy Kay shares her R.I.S.E. Philosophy, a concept for best practices that helps the entire team think and act differently, communicate more effectively, work together better, and make healthy decisions, ultimately resulting in a growing business.

Attendees will learn how to build a united leadership team, how to develop performance standards, and how to uncover behaviors that inspire a culture of appreciation and celebration. Judy Kay will also outline how to understand the individual’s role in establishing trust, accountability, and respect. Come learn the R.I.S.E. Implementation Process and set yourself up for success!

Learning Objectives

1.

Learn how to build a united leadership team and utilize a clear and consistent decision strategy

2.

Discovering the beliefs and behaviors that nurture a patient-focused culture built on trust and respect

3.

Acquire tools for creating commitment, ownership, and accountability with the R.I.S.E. Implementation Process

Details

3 hours

Qualifies for CE

  • Lecture,

Leave Your C.R.A.P. At The Door!

How to Cultivate a Happier, Healthier, & Higher Performing Culture!

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Description

Do you feel exhausted and frustrated with the constant drama, tension, and negative attitudes in your workplace?  Are you often disappointed and disheartened with the toxic behaviors and don’t know how to make them stop?

 

If you want a happier, more cohesive, and higher performing team you have come to the right place!  It may sound like a fantasy…but trust me it’s real!  You can have a team that is engaged, cohesive, and equipped!

Join Judy Kay Mausolf in a learning lab experience on “How to Build a Happier, Healthier, and Higher Performing Culture!”! This course will illuminate for people at an individual, team and organization level; showing people clearly how to implant positive practices in their personal habits, teamwork routines and the practice culture.  Whether it’s at the office or at home we can all benefit from understanding how to build happier, heathier, and higher performing relationships.  You can look forward to coming to work every day, which ultimately results in the growth of your practice! When your team becomes more engaged, focused, and increase collaboration, the patients have a more enriching experience, and you can sustain a consistently high level of performance.

Learning Objectives

1.

Understand the 5 C‘s to work together better

2.

Learn strategies to successfully integrate new team members into a change resistant team/culture

3.

Identify individual and team expectations to nurture compassion and compromise

4.

Clarify commitments to leave the C.R.A.P. at the door

5.

Discover ways to celebrate individual/department/team successes

Details

3 hours

Qualifies for CE

  • Lecture,