Denise Williams-Jones, RDA, is a Customer Service Consultant, Speaker, Author, Humanitarian, and Founder of Next Level to Success. She began her career in the dental field in 1995, working in some of the top dental offices in Southern California. Her roles included chair-side assistant, inventory and supply manager, team trainer, scheduling coordinator, financial coordinator, marketing liaison, community outreach, and front office lead.

Denise consulted for the American Dental Association as part of the Dental Team Hub Advisory Group for Practice Management. Denise is also an Align speaker for North America. Denise is a member of the Speaking Consulting Network (SCN), having served as their ambassador for one year and won the 2020 Spotlight on Speaking competition, also held by SCN. She has designed continuing education courses for the American Dental Association (ADA) and the American Association of Oral and Maxillofacial Surgeons (AAOMS). She graduated from two highly respected dental practice management training programs and holds several certifications in Phone Training, Maximizing Patient Flow, Treatment Case Acceptance, Leadership, Culture Building, Team Building, System Implementation, and Delivering Exceptional Customer Service concerning patient care.

Denise is passionate and committed to customer service. She believes results happen when training starts with an organized yet friendly environment and has a history of noticeable performance growth with the practices with which she has worked. Her program is designed to help dental offices improve relationships with their fellow team members and patients while raising their bottom line by implementing proper systems. Over 30 years of real-life experience using proven techniques have taken many practices to the Next Level of Success.