There are five critical steps in your dental practice and successful dental practice operations are designed around them.   This program will identify these five elements and how their influence will impact the productivity in your office.  Discover the secret ingredient and what it will do to increase profitability.  From clinical aptitude to team attitude – this program covers it all!

• Learn where your practice stands in the circle of influence and how it impacts the practice.
• Discover how to rally the Team to increase practice potential.
• Find new ways to create opportunities to grow the practice everyday.
• Acquire skills to establish awareness of your practice internally and externally.
• Develop measuring systems to track effectiveness.
• Learn the two questions to ask to determine if you are doing the right thing.

One of the most challenging tasks in the office is making financial arrangements. In fact, more treatment is lost during financial arrangements than any other place in the office.  In a perfect world, all patients coming into your practice would choose your preferred comprehensive treatment plan and have the financial resources that allow them to choose that option 100% of the time.  It sounds so simple.  But is it?

There are times when treatment must be delayed, phased or denied due to the financial constraints of the patient.  This is when the finesse of communication is critical – knowing how to discuss treatment and financial options, knowing what is possible for the practice and the patient and…. Knowing when it is in the best interest of the patient (and the practice) to not proceed with care.  This program will cover these scenarios and others and illustrate how to work through them employing thoughtful and thorough methods.

• Learn how to present ideal treatment plans – the right way.
• When to utilize visual aids and learning technology.
• Cross Train Team Members to increase their impact.
• Learn when to say “No”.
• Learn when and how to talk about third party participation in fees.
• Discover how to establish the right atmosphere for treatment discussion and fee presentation.

One of the most challenging tasks in the office is making financial arrangements. In fact, more treatment is lost during financial arrangements than any other place in the office.  In a perfect world, all patients coming into your practice would choose your preferred comprehensive treatment plan and have the financial resources that allow them to choose that option 100% of the time.  It sounds so simple.  But is it?

There are times when treatment must be delayed, phased or denied due to the financial constraints of the patient.  This is when the finesse of communication is critical – knowing how to discuss treatment and financial options, knowing what is possible for the practice and the patient and…. Knowing when it is in the best interest of the patient (and the practice) to not proceed with care.  This program will cover these scenarios and others and illustrate how to work through them employing thoughtful and thorough methods.

• Learn how to present ideal treatment plans – the right way.
• When to utilize visual aids and learning technology.
• Cross Train Team Members to increase their impact.
• Learn when to say “No”.
• Learn when and how to talk about third party participation in fees.
• Discover how to establish the right atmosphere for treatment discussion and fee presentation.

During this presentation, participants will delve into the essential business aspects of running a successful dental practice.  This program is designed for dental professionals at all stages of their careers aiming to enhance the profitability and efficiency of their existing operations.

Objectives:

What statistics to monitor to create productive Team action

Overhead Monitoring

Patient Care Checklist – Creating Effective Processes and Patient Care Systems

Steps to Improve Existing Operations

Improving Team Performance

Experts say that when people call your office, they have already made their decision to be a part of the practice.  Their experience on the telephone will validate they made the right decision – or it can nullify their choice – based on their telephone encounter.

What seems like a basic skill for the dental office (and possibly mundane for some) is a critical piece in creating a practice profile, establishing credibility, and gaining patients’ trust and acceptance.  The first phone call presents opportunities to do more than inform patients – it can inspire them to be excited about your office and look forward to your care.

• Learn how to WOW your callers with communication skills that will set your office apart.
• Discover how to be authentic in your interactions with patients and convey the practice message that makes your caller say “Wow!”
• Perfect Your Customer Service Skills.
• Create an Amazing New Patient Experience.

In an era where service excellence is a critical differentiator, the role of leadership in fostering a culture of brilliance cannot be overstated.  The keynote adddress explores how empowered leaders and managers can inspire their teams to deliver outstanding service consistently, creating a lasting impact on customer satisfaction and organizational sjccess.

Unlock the potential of your organization with this keynote tailored for leaders, managers, and professionals who are dedicated to driving exceptional service through empowered and engaged leadership.