I am amazed how often the doctor does not know what the accounts receivable is for his practice and when he asks the office manager, she doesn’t even know what report to look at.  Would you like to define new protocols in your practice that will increase your cash flow, prepare patients for payment at the time of service and put you in the driver seat with insurance companies?  This course will help you not only understand what it takes to be in control of your money and develop protocols for your own office.

You went to dental school to help patients improve their oral health and your team joined your practice because it feels good to help people. However, owning a dental practice is more than helping people. You are running a small business and being in the healthcare business requires constant monitoring of numbers, documentation and patient information.

In order to survive an audit, litigation or other compliance complaint, you must be able to support it with proper documentation. Is this currently happening in your practice? During this course, we will look at five ways you can protect your license, protect your livelihood and protect your team. Open your eyes, shake off your preconceived notions and let’s get to work. NOTE: This course does not constitute legal advice.

You welcome patients everyday through your front door, never even thinking that this might be the last time you see them. Why do so many patients slip out of your practice, never to schedule recommended treatment or their next recare visit?  Let’s discover how to slam your back door shut and not only preserve patient retention, but increase it.

Studies show that several factors influence a patient’s decision to leave their current provider and switch dental practices. Together, we can identify the different behaviors of our patients and implement best practices to keep them coming back year after year.

“Going chartless” is an often-used and often-misunderstood term in the dental world. Dayna’s expertise will allow practices to see the benefits of “going chartless,” such as automated systems that give team members more time to spend on patient care, integrated electronic services to ensure patients know the practice is keeping up with the latest technology, making the patient chart more accessible and allowing the clinical team to treatment plan while the front office is working ahead on payment plans and insurance issues, raising the level of office security to comply with new HIPAA requirements, and much more.